Shipping policy

Delivery Policy

Delivery

We aim to dispatch all orders within 1–2 working days of payment being received. Orders are sent via Royal Mail or a tracked courier service, depending on the size and weight of your order.

Estimated Delivery Times (UK)

  • Standard Delivery: 2–5 working days
  • Tracked Delivery: 1–3 working days

Please note that delivery times are estimates and may be affected by Royal Mail delays, busy periods (such as Christmas), or other factors outside of our control.

Once your order has been dispatched, you will receive a confirmation. If you have not received your order within 10 working days of dispatch, please contact us so we can investigate.

Returns

All sales are final. We do not accept returns or exchanges.

Please read all product descriptions carefully before purchasing. If you have any questions about a product prior to buying, feel free to get in touch and we'll be happy to help.

Faulty or Incorrect Items

If your item arrives damaged, faulty, or is not what you ordered, please contact us within 48 hours of delivery with a photo of the issue. We will do our best to resolve the situation for you.

Contact Us

If you have any questions about your order or delivery, please don't hesitate to get in touch. We're a small, friendly store and we always aim to resolve any issues as quickly as possible.